Microsoft has just released the Spring 2018 Release notes for Dynamics 365. It outlines a large range of new changes
to brought to the CRM. We've highlighted some of the biggest updates below.
Dynamics 365 for Marketing
- Multi-channel campaigns with personalized customer journeys
- Content creation
- Event management
- Lead management
- Embedded marketing insights
- GDPR Compliance
Dynamics 365 Sales
- Sales Intelligence
- LinkedIn Sales Navigator Improvements
- Gamification - Addressing GDPR Privacy Law
Dynamics 365 for Customer Service
- Customer Service Hub changes
- Unified Service Desk - Best Practice analyzer
Dynamics 365 Portal
- Renewal of authentication key
- Troubleshooting Improvements
- Searchable attachments for knowledge articles
Voice of the Customer
- Reliability enhancements
- Improved user experience
- Cascade deletion of surveys
- Survey translation enhancements
- Personalise surveys - Dynamically adding customer responses into questions
Dynamics 365 Field Service
- Field Service app enhancements
- Work order management
- Scheduling, dispatch, and routing of field technicians to customer sites
- Repairs and returns management
- Inventory management
- Build on Unified Interface framework
- Common Controls Framework (CCF)
- Associate 3D content with customer Asset Records
- Universal Resource Scheduling (URS) enhancements
- Resource Scheduling Optimization (RSO) enhancements
- Connected Field Service (IoT) enhancements
These are just some of the upcoming changes, there are also other new improvements to be incorporated into Power BI, Project Service Automation, D365 for Finance and Operations, Retail, Talent and more. If you want to read the full release notes,
please download them from us here.
