It's always been critical that employees are trained to use the tools they need to be productive. CRM software is no different. In order to be able to maximise the potential of both your systems and your workforce, they need to know which features and capabilities are available to them.
Fortunately, Microsoft has an excellent training course program for users both experienced and new. Each course completion also provides the user with a certificate which is excellent for empowering employee's and gives them knowledge transfer potential should they move department or an organisation. Companies that invest in their workforce have higher retention rates and are more productive, so it's worth looking at.
You can access training courses at Microsoft learning center. You will to login to your organisations Microsoft account to access it and record your progress.