With 2018 drawing to a close, we've put together a list of helpful webinars to brush up on your Dynamics 365 knowledge. With new technologies and legislation arriving this year and being integrated into business strategies, CRM has had to accommodate these developments into its stack. In order to understand how end users utilise new tools, we've put together the following Dynamics 365 webinar list.
Supporting GDPR Data Subject Rights Requests with Dynamics 365
Learn how Microsoft Dynamics 365 can help your organization provide Data Subject Rights (DSR) requests to comply with the new General Data Protection Regulation (GDPR) in the European Union, regardless of whether your organization is running in the Microsoft Cloud or your own data center.
Webinar link: https://info.microsoft.com/ww-landing-Supporting-GDPR-Data-Subject-Rights-Requests-with-Dynamics-Video.html?lcid=en-us
The Future of B2B Sales is Built on Predictive Tools
As B2B buyer demand for personalized and relevant information increases, organizations have the opportunity to gain a competitive edge by investing in data-driven technologies to inform and empower sellers.
Sales Force Automation (SFA) is not just the foundational technology for sales organizations. It is rapidly evolving into an essential seller empowerment tool utilizing artificial intelligence (AI).
You will learn how:
- To leverage new selling methods driven from increased B2B customer demands.
- To improve seller responsiveness and drive deeper and more meaningful customer engagement.
- To deliver highly personalized experiences for today’s buyer through AI.
Webinar link: https://info.microsoft.com/ww-landing-Future-of-B2B-Sales-Built-on-Predictive-Tools-Video.html?LCID=EN-US
Webinar: 360 degree view of the customer with Dynamics 365 - how intelligence from Dynamics 365 can improve your decision making process
Microsoft Dynamics 365 uniquely delivers a comprehensive, end-to-end approach to business applications helping you unify data and relationships, build intelligence into your decision making, and accelerate business transformation. In this webinar, you will learn the benefits of an all-in-one business management solution that's easy to use and adaptable. Watch how to seamlessly integrate sales, distribution, and service with Dynamics 365 to streamline business processes, improve customer interactions, and enable growth.
This webinar will show how Dynamics 365 can help you:
- Create offers and manage sales planning anywhere you are, on any device.
- Manage your fulfillment and customer service processes through Dynamics 365 integration with Excel, Outlook, LinkedIn and many other apps.
Webinar link: https://info.microsoft.com/ww-landing-360-degree-view-of-the-customer-Dynamics-365-Video.html?lcid=en-us
Learn how enterprises are transforming their customer service operations to deliver differentiated experiences.
Customers’ expectations for service continue to rise and they expect a seamless and consistent experience regardless of the communication method they use.
Learn how customer service strategies are changing, what is driving new initiatives, and how companies are overcoming challenges to meet increased client expectations.
Key discussion points include answers to questions like:
- Are customer expectations for excellent customer service rising?
- How does technology impact the customer service experience for customers and agents?
- How do organisations empower their agents?
Webinar link: https://info.microsoft.com/dynamics365-forrester-intelligent-customer-service.html
Dynamics 365 Business Central: What's New in Oct. 2018 / Webinar
An overview from TrinSoft on upcoming improvements from the October update.
If you're in need of something specific and can't find the learning resources for your CRM journey, lets have a conversation and we'll be able to support you