Microsoft have just announced big details for upcoming developments for Dynamics 365. They have labelled these applications as Dynamics 365 Remote Assist and Dynamics 365 Layout. These new applications will leverage the HoloLens which was released in
2016, providing innovative tools to organisations staying ahead of the curve.
Dynamics 365 Remote Assists
Dynamics 365 Remote Assists will empower technicians to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with remote experts on PC or mobile to troubleshoot issues in context.
Modernise your field service operations, so you can make the most of your time and money.
Dynamics 365 Layout
Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so
you can make better decisions before you build.
Dynamics 365 AI
A new class of AI applications that will deliver out-of-the-box insights by unifying data and infusing it with advanced intelligence to guide decisions and empower organizations to take informed actions. And because these insights are easily extensible
through the power of Microsoft Power BI, Azure and the Common Data Service, organizations will be able to address even the most complex scenarios specific to their business.
Dynamics 365 AI for Sales: AI can help salespeople prioritize their time to focus on deals that matter most, provide answers to the most common questions regarding the performance of sales teams, offer a detailed analysis of the sales
pipeline, and surface insights that enable smarter coaching of sales teams.
Dynamics 365 AI for Customer Service: With Microsoft’s AI and natural language understanding, customer service data can surface automated insights that help guide employees to take action and can even leverage virtual agents to help lower
support costs and enable delightful customer experiences, all without needing in-house AI experts and without writing any code.
Dynamics 365 AI for Market Insights: Helps empower your marketing, social media and market research teams to make better decisions with market insights. Marketers can improve customer relationships with actionable web and social insights
to engage in relevant conversations and respond faster to trends.
You can find out more information about AI and Mixed-Reality over on Microsofts Official blog: https://blogs.microsoft.com/blog/2018/09/18/announcing-new-ai-and-mixed-reality-business-applications-for-microsoft-dynamics/