Dynamics 365 CRM for the Automotive Sector

We help automotive companies optimise their operations and increase growth with CRM expertise honed over 25+ years and trusted by Toyota, Honda and more

Customising Solutions, Accelerating Outcomes

Many automotive companies face challenges such as static systems that are unable to keep up with customer expectations, data trapped in spreadsheets, and strained dealer relationships.

ServerSys provides personalised solutions by understanding your current infrastructure, workflows, and pain points. Then, we tailor Dynamics 365 and other solutions built on the Microsoft Cloud around your core systems to centralise data and connect teams with efficient end-to-end processes.

Row of cars in an indoor dealer showroom using a Dynamics 365 CRM Automotive solution

How we Drive Success with Dynamics 365

Monitoring the Sales Journey from Lead to Loyalist

Automotive companies strive to build lasting relationships with new buyers and long-time owners. Dynamics 365 provides interactive dashboards that track the entire pipeline, enabling teams to personalise multi-channel outreach and consolidate insights.

Dynamics provides the data foundation to loyal customers who feel understood thanks to intuitive tracking tools and tools to nurture and sustain relationships beyond one-off sales.

Accelerating Fleet Vehicle Sales and Relationships

Managing corporate fleet sales poses complexities – from custom pricing agreements to significant volumes across vehicle selections that require careful coordination.

Dynamics 365 is the hub to efficiently integrate previously scattered sales, customer, and licensing data. This consolidates the insights sales teams need to track opportunities, forecast orders, and ultimately deepen engagement with fleet decision-makers.

Optimising Scheduled Servicing

We can help you configure Dynamics 365 to manage vehicle servicing appointments, allowing automotive companies and dealers to optimise parts availability while reducing customer wait times.

The platform can be integrated with your other key systems to centralise owner information for coordinated ongoing maintenance scheduling and communications.

End-to-End Dealer Collaboration

You can use Dynamics 365 to unify engagement tools, optimise inventories among dealers and support performance benchmarking.

Our solutions also include developing bespoke web portals that align communications and provide self-service experiences to strengthen dealer relationships and increase collaboration.

Streamlining Workflows

By connecting Dynamics 365 with services like DAVIS to validate a driver’s license status for demo vehicles, we help automotive companies mitigate risks and streamline workflows with frictionless processes.

Expediting Warranty and Claims Turnaround

Lengthy claims processing inflicts unnecessary costs in the automotive industry.

We deploy Dynamics 365 to bring together owner information while also automating routing for administrators, approvers and service agents. This simplifies tracking and management – dramatically reducing admin and saving time from receipt through resolution.

Our CRM and Automotive Expertise

Toyota (GB): Seamless Transition to Cloud CRM

Toyota GB upgraded its CRM system with ServerSys’ help, migrating to Dynamics 365 without disrupting business. The new platform enabled Toyota to unlock intelligent innovations, automate processes, enhance data visibility, and adapt to better serve its fleet customers.

“Thanks to ServerSys, we now have a modern solution that is already delivering measurable productivity gains, is highly adaptable, and will enable us to harness new technologies like AI.”

Neil Spires, One Toyota Fleet Strategy, Motability & CRM Manager at Toyota (GB) plc.

Toyota GB and Dynamics 365 Automotive Case Study Image
Toyota GB and Dynamics 365 Automotive Case Study Image

Honda (UK): Responsively Driving Customer-First Innovation

Honda UK selected ServerSys to deploy a custom CRM solution which consolidated its disconnected systems. Our solution improved its sales workflows and provided comprehensive customer analytics, meeting its complex integration requirements. Within just four months, we enabled Honda to deploy a system with responsive account management, expanded platform capabilities, and customer-centric tools.

“Working in partnership with ServerSys has enabled us to define, deploy, and continually refine a personalised CRM solution that’s highly responsive to changing business demands.”

Ciaran Doyle, Business Analyst at Honda (UK) Corporate Selecting.

What you can expect

Experienced consultants focused on listening first and explaining in simple language.

Transparent communications and a collaborative approach with a commitment to building long-lasting partnerships.

Customised solutions to fit your unique needs, developed through a consultative, customer-centric approach.

Rapid timelines with the aim of delivering quick wins.

Ongoing support to transfer knowledge.

Proficient problem solvers committed to helping organisations maximise Dynamics 365 and Power Platform capabilities.

Enquire Now

Ready to transform customer experiences, boost efficiency, and drive innovation?

Unlock the potential of Dynamics 365 and the Microsoft Cloud tailored for your unique automotive needs by the specialists at ServerSys. Contact us today to discuss your priorities. Please fill in the form below and we will follow up before the end of the day.