by Warren Butler | Apr 28, 2025 | CRM, D365 Marketing, Insights, Security
Of all the Dynamics 365 marketing features in real-time journeys, consent management is the one we receive the most questions about. That’s partly because consent is managed differently in real-time journeys than the deprecated outbound marketing module, creating an... 
by Warren Butler | Apr 9, 2025 | Insights, Portals
Struggling with manual compliance checks and endless administration? An integrated web portal solves these challenges. These websites directly automate data entry and connect with your backend systems. People can independently complete routine tasks – updating... 
by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights
Fragmented customer data creates visibility gaps, so it’s no surprise that highly personalised communications triggered in real-time remain difficult for many marketing teams. The solution lies in a unified approach. Dynamics 365 Customer Insights offers exactly that... 
by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing
Each licence of Microsoft Dynamics 365 Customer Insights includes access to two applications. Also, unlike other Dynamics applications, this license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its... 
by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights
Microsoft’s Agents of Change report explores AI opportunities for UK businesses and how agentic AI transforms performance. Findings show that organisations with clear AI strategies gain in productivity and profitability. This divide emphasises the need for a...