by Warren Butler | Apr 28, 2025 | CRM, D365 Marketing, Insights, Security
Of all the Dynamics 365 marketing features in real-time journeys, consent management is the one we receive the most questions about. That’s partly because consent is managed differently in real-time journeys than in the deprecated outbound marketing module, creating... 
by Warren Butler | Apr 9, 2025 | Insights, Portals
Struggling with manual compliance checks and endless administration? An integrated web portal solves these challenges. These websites directly automate data entry and connect with your backend systems. People can independently complete routine tasks – updating... 
by Warren Butler | Apr 2, 2025 | D365 Marketing, Insights
Managing customer data across multiple disconnected sources is becoming increasingly complex for many companies. Several recent surveys suggest that many businesses use as many as 12 or more different customer data sources. This fragmented setup creates visibility... 
by Warren Butler | Mar 20, 2025 | D365 Marketing, Insights, Licensing
Microsoft Dynamics 365 Customer Insights includes access to two powerful applications. Unlike other Dynamics applications, the license is per-tenant rather than a seat-based model. This article provides a brief licensing overview, including its applications and... 
by Warren Butler | Mar 11, 2025 | Advice, AI, Digital Transformation, Insights
Microsoft’s latest report explores new AI opportunities for UK businesses. The Agents of Change report coincided with the UK leg of Microsoft’s global AI tour, showing how ‘agentic’ AI is transforming businesses. Findings show that...