by Warren Butler | Mar 13, 2024 | AI, CRM, D365 Customer Service, Digital Transformation, Dynamics Features, Insights
To save time and improve experiences, Dynamics 365 Customer Service included AI features that draw on your data and trusted resources. Boosting Productivity with Copilot for Service Nucleus Research predicts that service teams will benefit most from AI, as... 
by Warren Butler | Mar 5, 2024 | D365 Customer Service, Insights, Licensing
Are you overpaying for your Dynamics 365 Customer Service licenses? Dynamics 365 Customer Service offers Enterprise and Professional licensing options. Whether you are considering a new implementation or reviewing licenses, understanding your options is essential to... 
by Warren Butler | Feb 29, 2024 | Advice, Copilot, CRM, D365 Customer Service, D365 Marketing, D365 Sales, Digital Transformation, Dynamics Features, Insights, Licensing, Power Platform, Security, Storage
Whether you have recently implemented Microsoft Dynamics 365 or have used the system for several years, this post shares 15 ideas to improve performance. As a Microsoft UK partner, ServerSys is here to help you maximise your technology. Organisations often contact us... 
by Warren Butler | Feb 22, 2024 | D365 Customer Service, Dynamics Features, Insights, What's new?
In this post, we’ve shared our highlights of the main 2024 updates for Dynamics 365 Customer Service, including the 2024 Release Wave 1 announcements. July 2024 Update: Highlights of the 2024 Release Wave 2 Plans Configure custom fields for Copilot summaries... 
by Warren Butler | Feb 16, 2024 | D365 Sales, Dynamics Features, Insights
Integrating LinkedIn Sales Navigator with Dynamics 365 helps sellers save time by minimising the need to switch between interfaces. For example, tap into LinkedIn’s vast network without leaving the Dynamics 365 Sales user interface to simplify processes....