by serversys | Apr 28, 2026 | Insights, Portals
Customer self-service support is the most familiar use case for a Dynamics 365 portal, but it’s not the only type. Community, supplier, accreditation, and research portals are other examples, each addressing specific processes for distinct outcomes. Each stands... 
by serversys | Apr 16, 2026 | Advice, AI, CRM, Insights
Every PDF your team types into Dynamics 365 has a price tag attached, and when you add up the volumes, the figure is often higher than many expect. You know the cost of your CRM licences down to the pound, but the cost of getting data into it is rarely measured with... 
by serversys | Mar 2, 2026 | AI, D365 Sales, Insights
Microsoft is releasing a series of AI agents for Dynamics 365 Sales. Each is designed to automate a specific part of the sales process, handling repetitive tasks so your team has more time and better context to close deals. One agent is generally available now. Three...