Learn Dynamics 365 Customer Service

Create customers for life with Dynamics 365 Customer Service

Get started with the full Customer Service Overview.

Watch our full overview

In this video, we will be exploring the capabilities of Microsoft Dynamics 365 Marketing, how it can add value to your business and how it can transform how you communicate with your customers with personalised experiences.

How to send outbound messages

In this video, learn how to configure outbound messaging in Microsoft Dynamics 365 Omnichannel for Customer Service, utilize the Flow integration to send outbound messages, and use the outbound messaging activities to view the results.

Connected IoT integration tutorial

In this video, watch how Connected Customer Service for IoT Central provides a direct integration of Dynamics 365 Customer Service with Microsoft Azure IoT Central, a fully managed IoT software-as-a-service (SaaS) solution.

Discover the latest Customer Service updates

Try the Microsoft Learning Path

This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues, business process flows and Service-level agreements.

Learning objectives

After completing this module, you'll be able to:

  • Identify use cases for Dynamics 365 Customer Service

  • Explain the case lifecycle
  • Examine how to manage queues
  • Dynamics 365 Customer Service business process flows
  • Describe Service-Level agreements (SLAs) and entitlements
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