Get started with the full Customer Service Overview.
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Get started with the full Customer Service Overview.
In this video, we will be exploring the capabilities of Microsoft Dynamics 365 Marketing, how it can add value to your business and how it can transform how you communicate with your customers with personalised experiences.
In this video, learn how to configure outbound messaging in Microsoft Dynamics 365 Omnichannel for Customer Service, utilize the Flow integration to send outbound messages, and use the outbound messaging activities to view the results.
In this video, watch how Connected Customer Service for IoT Central provides a direct integration of Dynamics 365 Customer Service with Microsoft Azure IoT Central, a fully managed IoT software-as-a-service (SaaS) solution.
This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues, business process flows and Service-level agreements.
After completing this module, you'll be able to:
Identify use cases for Dynamics 365 Customer Service
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