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Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities to create and easily maintain a clear picture of customers—from first contact through to purchase and post-sales.

Introduction to Microsoft Dynamics CRM Version 3.0

 

Microsoft Dynamics CRM gives your employees direct access to customer information through Office Outlook, enabling access to the information they need—whether in the office or on the road.

With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.


 

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organisations target new customers, manage marketing campaigns, and drive sales activities. Here's how Microsoft Dynamics CRM can help your employees make better business decisions and get a clearer view of your customers.



To discuss Microsoft CRM in more detail please contact one of our product specialists on 01491 870 100 or email us at sales@serversys.com

Microsoft Dynamics CRM offers:
  • Tight integration with the Microsoft Office system and Office Outlook , allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word word processing software
  • Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
  • Customised workspaces that allow users to create, save, and re-use favourite views of customer data without the distraction of unneeded information.
  • A Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
  • Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
  • Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops