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GoldMine
CRM Premium Edition
GoldMine Premium Edition enables you to manage
effectively every facet of your business relationships. Opportunities
to win and retain customers occur at every phase of the customer
relationship lifecycle. GoldMine Premium enables you to turn
more of these opportunities into additional bottom-line value,
often by leveraging data you already collect.
Created for entire medium-sized enterprises or distributed enterprises, GoldMine
Premium delivers software the way you want it.
GoldMine Premium adds an advanced service and support module and a newly developed,
intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.
New Support Module!
Reduce your customer service costs, while increasing customer
satisfaction by deploying GoldMine Premium's Support
Module.
- Serve customers faster and more effectively
- Increase technician productivity
- Lower cost of service
- Reduce training time
New Intuitive Interface!
- Highly intuitive
- Easy navigation
- Standards-based
- Get to functionality and data quickly
Relationship Management
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- GoldMine Premium Edition consolidates customer information
in one convenient location, which enables sales, service
and marketing teams to view consistent data and similar
facts across all facets of the organisation.
- Contact list views include preview panes for quick
navigation to detailed information of any contact. Contact
record tabs can be reordered per user specific requirements
and more can be displayed on the screen for added information.
- Gain a holistic view of any customer maintained in
GoldMine to effectively communicate with the entire client
base.
- Daily Activity Management features enable all users
to manage day-to-day tasks and email conversations.
- Activity List preview pane visually displays open and
closed activities, email communications and more.
- Quickly schedule calls, appointments, and to-do’s
for any contact with the click of a button.
- Calendar views provide insight into each user’s
daily, weekly and monthly activities. Group calendars
enable managers to view subordinates calendar information.
Sales Management
Opportunity Management
- GoldMine helps sales agents and sales manager maintain
a consistent selling process with visible results.
- Assists account representatives in determining which
markets they sell most effectively, which competitors
they have a higher chance of winning against, and what
sales activities and tactics can help shorten a sell
cycle for optimal customer wins.
- Create Projects quickly, based on opportunity information. GoldMine
allows you to track detailed information about the clients,
project status, source, and timeframe of any project.
Forecast Management
-
Forecast features allow managers to view each opportunity
in the system and enable all levels of management understand
the big picture, to help keep sales cycles on track.
- Compare actual sales and forecasted sales vs. quota,
so users stay focused on reaching their sales quotas.
- Administer forecast pipelines in real-time for the
greatest revenue impact.
Marketing Automation
Campaign
Management
- Improve marketing effectiveness and target the right
contacts for each campaign by using intuitive campaign
creation features in GoldMine.
- Better understand your customer targets and marketing
activities.
- Campaign wizard helps list contacts which qualify for
specific campaigns, automatically generates each user’s
activities and helps marketing managers create and initiate
email campaigns.
Lead Management
- Analyse the value of various lead characteristics using
the Leads Analysis tools in GoldMine Premium Edition.
- Automated process helps automate common business tasks
such as sending emails, updating lead information, or
scheduling lead activities. Track sales for closed loop
reporting and campaign effectiveness.
Customer
Support
Case
Management
- Customer Service and Support functionality
enables tracking, resolution and reporting of service
requests resulting in improved client satisfaction and
better customer retention.
- Customer service centre permits all support agents
to accept incoming service requests, be alerted with
upcoming and urgent cases, and share client information
across support teams.
- Places important client information in the hands of
your service agents so they can resolve service request
quickly and accurately.
Knowledge Base
- GoldMine users can leverage powerful Knowledge Base
features to help analyse and resolve customer service
issues.
- Supports an organisational content structure for all
teams to access, and each user can develop their own,
individual knowledge base content.
- Easily store content in comprehensive file and folder
formats. Search knowledge base by keywords, topics and
more.
To discuss GoldMine in more detail please contact one of our product specialists on 01491 870 100 or email us at sales@serversys.com |
