This week 3 leading CRM presented their views on the modern customer-driven world, including fascinating interviews with Rolls Royce and other users.
Scott Guthrie, Executive Vice President, Microsoft Cloud and Enterprise, leads the presentation, followed by Jujhar Singh, General Manager, Microsoft Dynamics CRM, who introduces the new features included in the Spring Wave of Dynamics CRM. These include demos of Project Service and Client Portals, now part of the Microsoft Dynamics CRM Family since their acquisition of ADX Studios. Finally Paul Greenberg, Managing Principal The 56 Group, LLC and author, CRM at the Speed of Light, gives his views on customer engagement and interviews two other customers.
The videos from these highly regarded industry experts are well worth a watch.
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